Refund and Returns Policy

This Refund and Returns Policy applies to all purchases made through Targonix24. By completing a purchase on our website, you agree to the terms outlined below.

1. Digital Products

Targonix24 exclusively sells digital products in the form of software license keys. No physical products are shipped.

2. No Right of Return for Digital Content

Due to the nature of digital goods, all sales are generally final. Once a license key has been delivered by email, the product is considered used and cannot be returned.

In accordance with applicable EU consumer protection laws, the right of withdrawal expires once the digital content has been delivered, provided that the customer has expressly consented to the immediate execution of the contract and acknowledged the loss of the right of withdrawal.

3. Exceptions – When a Refund Is Possible

A refund or replacement may be granted in the following cases:

• The delivered license key is invalid or cannot be activated
• The delivered product does not match the purchased product
• Technical issues clearly attributable to the license key itself

In such cases, the customer must contact our support team and provide reasonable evidence of the issue, such as screenshots or error messages.

4. Replacement Before Refund

Before issuing a refund, Targonix24 reserves the right to first provide a replacement license key of equal value.

If a replacement is not possible or fails to resolve the issue, a refund will be issued using the original payment method.

5. Non-Refundable Situations

Refunds will not be granted in the following situations:

• The customer purchased the wrong product by mistake
• The software is incompatible with the customer’s system
• The license key was activated successfully
• Failure caused by incorrect installation or user error
• Violation of the software manufacturer’s license terms

6. Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on the payment provider.

7. Chargebacks and Fraud Prevention

Unauthorized chargebacks without prior contact may result in account suspension and further investigation. We encourage customers to contact us first so we can resolve any issues quickly and fairly.

8. Contact Information

If you have questions regarding this Refund and Returns Policy or need assistance with your order, please contact us using the details provided in our Imprint.